Customer Support

KCI’s Advantage Centre seeks to create a high-quality experience based on courtesy, knowledge and professionalism.

The KCI Advantage Centre is open from:

Monday – Friday
07.00 – 19.00

Saturday – Sunday
09.00 – 17.30

Should you require assistance outside of these hours our on-call advisors are available
24 hours a day on 0800 980 8880.

Please contact us if you require help or guidance on any of the services below:

Orders and exchanges for all KCI products.
Price enquiries.
Ward changes.
Funding transfers.
New accounts.
Rental cancellations.
Requests for product information or training.
Clinical advice.
Technical advice.

How to order a KCI Therapy

Orders for all KCI products can be placed by calling the KCI Advantage Centre on
0800 980 8880 or alternatively by faxing your order to the Advantage Centre on
01865 848958. In addition, we are able to accept orders via email and through our on-line ordering system.

Please contact the KCI Advantage Centre for more information.

When ordering, please have the following information to hand:

Patient name or I.D. number
Contact name and telephone number
Purchase order number (this is issued from your Supplies or Procurement Department)
Delivery details (date required and delivery address)
Products required (if you are unsure, please ask for advice before ordering).

Technical Advice or fault with a KCI product

If you experience any problems with your product, please call the KCI Advantage Centre where a Technical Advisor will be able to ascertain the problem. When you call please have the following information available:

Location of KCI product
Patient name
Fleet number of KCI product
Details of problem (e.g. message displayed on screen/alarm details).

If the problem cannot be rectified, we will arrange for a local technician to either service or replace the product as soon as possible.

Clinical Advice

If you require advice on the suitability of a KCI product or therapy, which products to order, or for any other clinical query, KCI’s Clinical Advisors will be happy to assist you. Please have the following information available:

Whether it is about an existing patient on V.A.C. Therapy or a new patient
Type, size and site of wound.